Thank you for choosing Charlotte Blossoms for your floral needs. This Shipping Policy outlines the details of our shipping procedures to ensure a smooth and delightful experience for you, our valued customer.
1. Delivery Area
We offer flower delivery services within in and around Charlotte. If you are unsure whether we deliver to your desired location, please contact our customer service team for assistance before placing your order.
2. Delivery Options and Timing
a. Standard Delivery: Our standard delivery option ensures your floral arrangement will be delivered to the recipient’s address on the scheduled delivery date. Please note that specific delivery times cannot be guaranteed with standard delivery.
b. Express Delivery: For those times when you need your flowers to be delivered more urgently, we offer an express delivery option. Express delivery is subject to availability and additional charges, and it ensures that your order will be delivered within a shorter timeframe.
3. Same-Day Delivery
We understand that some occasions require last-minute arrangements. We may offer same-day delivery for orders placed before 10 AM on weekdays and 8 AM on weekends in the recipient’s time zone. Please note that same-day delivery may not be available during peak seasons or holidays.
4. Delivery Instructions
You have the option to provide special delivery instructions when placing your order. This can include details such as where to leave the arrangement if the recipient is not available, or any specific delivery preferences you may have. While we will make every effort to follow these instructions, we cannot guarantee their fulfillment in all circumstances.
5. Delivery Charges
Delivery charges vary based on the delivery area and the delivery option chosen. The applicable delivery charges will be conveyed to you while place your order.
6. Unsuccessful Delivery Attempts
In cases where the recipient is unavailable to receive the delivery, we will attempt to coordinate with you and the recipient for redelivery. Additional charges may apply for redelivery attempts.
7. Delivery During Holidays and Peak Seasons
During holidays and peak floral seasons, delivery times may vary due to high demand. We recommend placing your order well in advance to ensure timely delivery.
8. Contact Us
If you have any questions or concerns about our shipping policy or need assistance with tracking your order, please contact our customer service team at [email protected]. We are here to help!
By placing an order with Charlotte Blossoms, you acknowledge and agree to abide by the terms and conditions outlined in this Shipping Policy. Please review this policy periodically for any updates or changes.