At Charlotte Blossoms, we are dedicated to providing you with the finest quality floral arrangements and exceptional customer service. We understand that there may be instances where you might need to seek a refund or return. This Refund and Returns Policy outlines the guidelines and procedures for such situations.
1. Order Cancellation: Once you ordered our product(s), cancellation may not be possible. In such cases, please contact our customer service team to discuss potential options.
2. Quality Guarantee and Returns
a. Quality Concerns: If you receive a floral arrangement that does not meet your expectations due to quality issues, please contact us within 3 hours of receiving the order. We may request a photographs / videos of the arrangement to assess the situation.
b. Returns: Depending on the circumstances, we may offer a replacement of the arrangement or issue a partial/full refund. Please note that the nature of fresh flowers makes it important to report any quality concerns promptly for an accurate assessment.
3. Substitutions
a. Flower Substitutions: In cases where specific flowers are not available due to seasonal or availability reasons, we reserve the right to substitute them with flowers of equal or greater value while maintaining the overall aesthetic and design of the arrangement.
b. Container and Accessory Substitutions: Similarly, if the container or any accessory promised is unavailable, we will replace it with one of similar value and style.
4. Incorrect Address or Delivery Issues
a. Incorrect Address: It is crucial to provide accurate recipient information, including the delivery address and contact details. We cannot be held responsible for deliveries that are delayed or not completed due to incorrect or insufficient information provided by the customer.
b. Delivery Issues: If there are any issues with the delivery, such as the recipient being unavailable, we will attempt to coordinate with you and the recipient to ensure a successful delivery. In some cases, redelivery attempts may incur additional charges.
5. Contact Us
If you have any concerns, questions, or would like to initiate a refund or return, please contact our customer service team at [email protected]. Our team will be more than happy to assist you and find a suitable solution.
By placing an order with Charlotte Blossoms, you acknowledge and agree to abide by the terms and conditions outlined in this Refund and Returns Policy.
Please note that this policy is subject to change, and any updates will be reflected on our website. It is recommended to review this policy periodically to stay informed about any changes.